Artmore Hotel’s committment to guest service!

The thing that sets the Artmore apart from so many other hotels is its staff. Where else would you find a Sales Manager with this kind of commitment?

10 am     Call from travel agency checking on rooms. I assured them that the ladies would be well taken care of.

(The “ladies” are members of one of hip-hops hottest, new, all-girl groups.)

11 am                  Called agency to find out when the ladies were arriving so that I could be in the lobby to greet them.

11:01am             Oh snap!  I forgot to put VIP amenity in room for guest.

11:02am             Run to Publix to get fruit and cheese.

11:20 am            Get call on cell phone from agency letting me know that the group is 30 minutes away!

11:30 am            Tell myself not to panic and head back to hotel with stuff.

11:40 am             Call GM and tell him to meet me in the kitchen to make trays.

11:45 am             Get call from travel agency on cell phone wanting to book another artist next week. 

12:15 pm             Deliver all VIP amenities to room in nick of time as girls are arriving into lobby. 

12:30 pm            Greet tour manager and he is impressed with the hotel.  First lady walks in lobby and says, “Wow, this is a great hotel!”  I give a grin of success.  If she only knew just a few minutes ago I was schlepping pineapple and strawberries.

12:45 pm             Tour Manager calls me on my cell phone and asks if I can arrange transportation to the rehearsal studio for the group.

12:50 pm            “My pleasure sir. Let me makes some calls.”

1:00 pm               “Okay sir what time do the ladies need to be at the rehearsal?

1:05 pm               “We need to leave by 1:30 so we can be at the space by 2 pm!” 

1:06pm                Realize this could be a problem as the transportation company said they needed two hours notice.

1:10 pm               Call my contact at the limousine company and basically give him my first born child to get him to come through for me.

1:15 pm               To Tour Manager:  “Sir your transportation is on the way, it will be here as you requested!” Tour Manager: “Thanks. Also one more thing….the ladies would like to lay out by a pool can you arrange that?”  Me: “Sure it would be my pleasure.”

1:30 pm              Call two places to try to get pass keys to their pools.

1:40 pm              Waiting, waiting, waiting….gotta find a pool!

2:00pm              First pool is empty for inspection ugh!

2:30 pm              Second does not allow visitors into the pool area…uhg!  Back to square one!  Think. Think. Where is there a pool?

2:45 pm              Remember that my partner in crime is the DOS at a nearby hotel.

3:00 pm              DOS is out to lunch but front office manager is a life saver. The ladies have access to the pool when they get back from rehearsal at 4.  Memo to myself….buy DOS a gift basket!

3:15 pm               Fall into desk chair and reflect on how exciting the day was.  Ugh.  I have 25 emails to answer and I have to call the travel agent to reserve his new artist for next week. 

3:30 pm               Send confirmation numbers to the travel agent.

3:35 pm               Take a breath.

What are your thoughts?